hlajee Privacy Policy — Your Data, Our Responsibility

Hlajee ("we", "us", "platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the hlajee website and mobile app, why we collect it, and how we keep it secure. By using hlajee, you are considered to have accepted this Privacy Policy.

1. Information We Collect

Hlajee collects various types of information to deliver its services. A detailed breakdown by category is provided below:

2. How We Use Your Information

Hlajee uses collected data only for specific, legitimate purposes. No data is ever used unnecessarily.

• Account Management: To support registration, login, and account security.
• Service Delivery: To manage all platform activities, including games, betting, deposits, and withdrawals.
• Identity Verification (KYC): To verify user age and identity in compliance with international gaming regulations.
• Fraud Prevention: To detect and prevent suspicious activity.
• AML Compliance: To comply with Anti-Money Laundering regulations.
• Customer Support: To resolve your issues and answer your questions.
• Promotions & Bonuses: To send you relevant offers based on your preferences (subject to your consent).
• Service Improvement: To analyze user experience and further improve the platform.
• Legal Obligations: To provide required information to government or regulatory authorities.

3. Who We Share Your Information With

Hlajee never sells or rents your personal information. However, limited data may be shared with the following parties under specific circumstances:

• Payment Processor: Only the financial information strictly necessary to process deposits and withdrawals is shared with mobile banking providers or banking partners.
• KYC Verification Provider: Data may be shared with a licensed third-party KYC provider for identity verification purposes.
• Law Enforcement: Data may be shared with relevant authorities when required by a court order or legal obligation.
• Game Provider: Some games are provided by third-party suppliers, who receive only the minimum data necessary to operate those games.
• Fraud Prevention Service: Limited data may be shared with designated security partners to maintain platform security.

4. Cookies & Tracking Technologies

Hlajee uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

5. Security Measures

Hlajee applies industry-leading technical and organizational measures to protect your data. Our security infrastructure is detailed below:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): 2FA can be enabled for added account security.
• Firewall Protection: Advanced firewall and intrusion detection systems are active around the clock.
• Regular Audits: Independent third-party security experts conduct regular system audits.
• Staff Training: All staff receive regular training on data protection.
• Data Minimization: Only the information necessary for our services is collected and stored.
• Incident Response: Users are notified within 72 hours in the event of a security incident.

6. Your Rights Regarding Your Information

Hlajee ensures the following rights regarding your personal data:

• Right to Access: You may request a copy of the data we hold about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request a correction.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that the processing of your data be restricted under certain circumstances.
• Right to Data Portability: You may request your data in a portable format.
• Right to Object: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

7. How Long We Retain Your Information

Hlajee does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: Minimum 5 years in accordance with international AML regulations.
• KYC Documents: Minimum 5 years as required by law.
• Gaming History: A minimum of 3 years for dispute resolution purposes.
• Cookie Data: 30 days to 1 year, depending on cookie type.
• Closed Account Data: Deleted once legal obligations have been fulfilled.

8. Protection of Minors

Hlajee's services are strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

Age is verified at registration and confirmed through ID checks during the KYC process. If we discover that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

9. Changes to the Privacy Policy

Hlajee may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, we will notify you via your registered email or platform notifications. Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend reviewing this page periodically. If you have any concerns, please reach out to us right away.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Live Chat: Click the chat icon on the right side of the platform for 24/7 support.
• Email: [email protected]
• Response Time: Responses are typically sent within 24–48 hours.

For more information, visit our Terms and Conditions, Responsible Gaming and FAQ View page.